Credits policy, published before anything is on sale

The one-paragraph version Not live yet

Everything from here on describes what will apply when paid products launch. None of it applies today, so it is written as what would happen, not as though the shop were open.

You would pay for the Deep Report only after you had already seen a real, measured grade of your own site, so you would know the value before spending a cent. Because the report would be delivered instantly and in full, sales would be final and there would be no cash refunds. Instead of a refund, your $50 would turn into a $50 credit toward development work with Houtos Labs. Pay for more consultation later and that money would stack as more credit too, all of it sharing one 90-day clock starting at your first purchase. The separate $295 scope fee would be the one exception: a one-time service fee that isn't credited, but that includes a fresh consultation. That covers the one-time products, and the detail is below. The optional Monthly Report subscription would recur rather than being a one-time charge, and its terms are not published yet.

Sales would be final Not live yet

Once they launch, our one-time products (the $50 Deep Report, any $50 consultation refill, and the $295 development scope) would each be a one-time charge with no recurring billing and no auto-renewal. Because each is a digital service delivered immediately on payment, sales would be final and we would not issue cash refunds as a matter of policy. What you would get instead is described next, and it is designed to be more valuable to you than a refund. The optional Monthly Report subscription is the one planned product that would recur: it would renew until you cancelled it, and we have not published its terms yet, including what would happen to a period you had already paid for. It cannot be bought until we do. Today none of this is in effect: no product is on sale and no charge has been made. (Your statutory rights, where they apply, are covered in section 6.)

The $50 would become a $50 development credit Not live yet

When the Deep Report launches and you buy one, the $50 would not be lost and would not be refunded for cash; it would convert to a $50 credit applying, at full face value, toward a future development engagement with Houtos Labs. Our development engagements typically start at $2,500 or more, so the credit is meant as a head start on a real build, not a token gesture. No credits exist yet, because no one has been charged.

• The credit would be real, tracked in our ledger, and honored when you contract a development engagement with us.
• It would be valid for 90 days from the date of your first purchase (see the shared-window rule in section 4).
• We would send honest reminders before it expires: a courtesy, never a fake-urgency countdown.
• The credit would apply to development work; it would not be exchangeable for cash.

That is why we describe the $50 as a deposit rather than a cost: it would come back to you as value the moment you decided to build with us.

$50 refills would stack inside one shared 90-day window Not live yet

The Deep Report is designed to include a consultation allowance for the "Ask this report" assistant, shown as a simple "% of consultation remaining" meter. Standard and previously-answered questions would always be free and would never move the meter; only brand-new questions needing fresh analysis would draw it down. If you reached 0% and wanted to keep asking new questions, you would be able to buy a $50 refill to reset the meter to 100%. Refills cannot be bought today.

Refills would be optional and never automatic, and they would follow the same honest credit rule:

• Every $50 you paid would stack more credit. Each $50 refill would mint an additional $50 development credit, so every dollar spent would still count toward your build. There would be no cap on how much credit you could accumulate.
• All of your credit would share one 90-day window. The clock would be anchored to your first $50 purchase and run for 90 days. Refills would add credit to that same window; they would not reset or extend it, and they would not each start a separate 90-day timer.

So you could keep paying as your needs grew and keep accruing credit toward development, all on one shared 90-day clock that began with your first purchase.

The $295 development-scope fee Not live yet

Once it launches, the $295 development scope would be the next step when you're ready to move from a report toward an actual build. It would be a one-time service fee opening an evaluation/scope call with Houtos Labs and including a fresh consultation allowance (the meter resets to 100%). It is not on sale today; right now a scope conversation simply starts over email at no charge. Note clearly:

• The $295 would be a one-time, non-creditable service fee. Unlike the $50, it would not be applied as a development credit toward your engagement. It would cover the evaluation and scoping of your project, including a fresh consultation.
• Like our other one-time products, it would be a single charge with no recurring billing, and (subject to section 6) sales would be final. It would not be a subscription; the optional Monthly Report is the only subscription we plan to sell, and its terms are not published yet.

We state this plainly, and in advance, so there is no implied promise that the $295 becomes a credit. It would not.

Statutory rights (EU / UK and others)

Our intended policy is credit, not cash. But the law comes first. Consumers in some regions (for example, the EU and UK) may have statutory cancellation or withdrawal rights for digital services. Where such rights apply to you, they would not be removed by this policy: contact us and we will honor applicable law. Nothing here is intended to limit any non-waivable right you have as a consumer. Because no one has been charged, there is nothing to cancel at present.

How to redeem, and how to reach us

Card checkout is not live, so no payments have been processed, no credits exist, and no receipts exist. When checkout launches, payments will be handled by Stripe via hosted checkout and your Stripe receipt will be the billing record; to apply a development credit you would simply contact us when ready to discuss a build, and we would confirm your balance and apply it to your engagement. In the meantime, if you have any question about pricing, this policy, or a statutory right, reach Houtos Labs through our contact page or at houtoslabs.com. If you ever find this page claiming something that is not true of the site, tell us. That is a defect, and we grade other people on it. See also our Terms of Service and Privacy Policy Accessibility statement.